Frequently Asked Questions



What type of wood is used for Admatch matchsticks and splints?
Admatch uses Aspen Wood (Genus: Populus Tremula) primarily sourced from Russia for matchstick and match splint production.

Do you offer domestic-made USA matches?

We have a short-run digital full-color line of box matches that can be produced in roughly 6-7 business days and have minimum quantities that start at 200. These matches are of the box-type only and are meant for weddings, small promotions and parties, and one-off events. We offer a 2" style and 3" style on this quick-turn line. 

What does “Flexographic” mean?
Flexographic, or “flexo” for short, is our line of high-definition full color napkins, cups, paper food cups, and paper plates. They offer the ability to print extremely detailed artwork. Flexo items also offer full bleed flood printing so the entire item is covered with the artwork. In general, flexo items do have high minimums (around 50,000 Qty) and can require more expensive plate charges that vary in cost. However, if you’re looking for the “crème-de la-crème” of paper printing, flexo is the way to go!

What are Admatch's artwork specifications and/or requirements?

Below is our general artwork guideline. This list of requirements applies to most orders, but we still recommend sending us your art files for an evaluation so that we can be sure that the art will work well for your item and/or printing requests. Not every file, even if usable, is able print well on certain items and substrates. 

General Admatch Art Specs (please have your artwork evaluated by our art team regardless):
-Vector artwork with all fonts converted to outlines
-PMS colors clearly noted in the artwork or CMYK format noted (whichever applies to your job)
-All images embedded in the artwork file
-File types accepted: .ai, .eps, .pdf
-Compatible with Adobe Illustrator (Mac)

-Artwork files must match specs listed on PO and correspond to what was quoted with accurate pricing

What is Admatch's billable over/under run policy?
Admatch does its very best to produce exact quantities ordered. However, depending on the order, item/style, and quantity, this is not always easy to control. In general, we have a  +/- 10% over/under run policy. We bill for the final quantity produced. Unfortunately, we cannot accommodate requests on purchase orders asking for "no over/unders" or "exact quantity only." Requests of that nature on an incoming PO will not be honored or promised in any way. 

Do you offer virtual proofs or free mock-ups?
Yes. Our art department would be happy to create 1 mock-up proof or virtual proof at no charge. Additional requests, changes, or multiple virtual proofs that require considerable time after the first would be billed at a rate of $65.00/hour. As an alternative option, we also have a virtual proof builder right on our website that allows any user to create their own virtual proof by uploading their artwork and following the steps of the online module--- this is completely free and available to all.

Why is there no direct contact information on your website?
Admatch Regal does not sell directly to end-user clients or businesses. We are an ASI, SAGE, and Distributor Central supplier who sells through thousands of distributors in all 50 States and Canada. If you are an end-user and are looking to order, we would be happy to direct you to a distributor(s) in your region who can help place your order with us (through them).

Do you offer special packing?
In general, yes we can accommodate special packing requests on most orders (there is usually an extra fee for this). However, we must receive the packing specs you require in advance so we can price out the additional packing costs and ensure the request can be fulfilled. Orders without special packing will be packed using our standard packaging specs, which vary per item. Please note that our standard packing specs can change without prior notice depending on carton-size availability and quantities being ordered. We reserve the right to adjust standard packing without prior notice. Last minute special packing requests may not be able to be accommodated


What is Admatch's cancellation policy?
If a job needs to be cancelled, we need to determine what work has occurred on the job thus far to know whether any fees will be associated with a cancellation. In general, if a job is cancelled immediately after submitting it to us (within 24 hours), we rarely have issues cancelling a job at no charge. If proofs and/or die-plates have been made or any production work has been started or completed, then there will likely be fees for the work which has begun or been completed. If a job has been fully produced and is ready to be shipped when a cancellation request is received, then the customer would be responsible for the job in full, including any extra cancellation fees or shipping fees (if the job has been received by the carrier). We have a standard $35.00 (net) cancellation fee plus any production expenses that have been accrued on the job since the order was originally proofed and sent to our factory. All cancellation requests must be received and acknowledged in writing. We do not honor or accept any cancellation requests by phone or in any other verbal capacity whatsoever. 


What shipment method does Admatch use?
Most of our jobs ship via Fedex, but some ship by UPS depending on the frequency of carrier pick-ups during time of shipment and the quantity of the item being ordered. All shipping quotes and estimates are based on the use of Admatch's shipping account. We do allow 3rd party shipping accounts to be used on most, but not all, items for an extra 3rd party account fee of $15.00. However, we must be alerted and instructed in writing on the purchase order whether to use a 3rd party account or not. Last minute requests for shipment account changes or address adjustments cannot be promised. We recommend advance notice for any shipment changes. Please also note that rush production speeds up production in the factory only. It does not speed up transit time with the carrier. Thus, please factor in transit time from the FOB point and determine what service is best for your order. The default service we use is ground if no other instructions are given. All jobs, regardless of the shipment method or account used, have a $15.00 handling fee applied on all shipments. This is in addition to any 3rd party fee or other ancillary charges (not limited to rush fees, taxes, Canadian import duties, for example, etc). Large orders that qualify (by weight and pallet count) are shipped via LTL or FTL Freight, depending on total weight. 


Can Admatch rush an order or make a specific in-hands date?
In general, yes, we have a rush program for most items, but not all items. Each item tends to have its own rush policy because certain products are easier to rush than others. We must have your in-hands date in writing and confirmed before we can take on a rush order. An extra rush fee will often apply. Please do not assume any and all rush requests can be honored without checking with a customer service rep at Admatch first and receiving a written confirmation from Admatch that your rush request can be taken on and that your date can be met (again, in writing). Sending in a PO as a rush without prior written approval may result in the rejection of that order or a missed in-hands date. Admatch is not responsible for missed in-hands dates on rush orders that have not been confirmed prior to submitting the purchase order or if an order is submitted later than a stated discussed deadline with a CSR. In addition, customers must factor in Fedex, UPS, DHL, or LTL/FTL Freight transit times to the final delivery destination from our warehouses. Rush Requests speed up production time only. They do not automatically speed up transit time with the shipping carrier. It is the responsibility of the customer to make accurate calculations with regard to both rush timing and shipment transit timing so that a date can be met based on the FOB point of the item. If faster shipping is needed to make a date, a customer must alert Admatch to ship using an expedited carrier speed. As with any order, Admatch will not be held responsible for missed in-hand dates due to shipping carrier delays, errors, or accidents, customer error or misinformation, inclement weather or closures, credit or payment holds, international customs holds, Acts of Disease, Terrorism and War, or Acts of God.   

Is Admatch pricing on 3rd party sites such as ASI, SAGE, Distributor Central, and PromoMarketing accurate?
As a general note, yes, the pricing on 3rd party websites should be accurate and we do all we can to ensure prices match our website pricing. However, when pricing adjustments occur on our end with our products, it can take a certain amount of time for those updates to be reflected on 3rd party sites. Since we do not control every aspect of 3rd party site pricing and updates on their end, we cannot guarantee the accuracy of their pricing unequivocally 100% of the time. If you are ever uncertain of pricing or information you see, please just ask us before quoting your end-user or submitting an order. Please do not assume. It's better to verify it with us before quoting your customer to avoid the rejection of a submitted order due to a pricing discrepancy. 


Why are production times said to be estimated?
Our team does all it can to ensure that the production and delivery of your job stays on schedule with deliveries occurring within the time frame we state in our quotes and online. We value accuracy. That said, there are many moving parts and variables in production lines, machinery, & worldwide shipping that come into play--- factors that our team cannot always control. This is especially true with our imported products. From our factories overseas, your job gets produced, packed, loaded into a shipping container, then onto a transport truck, and then onto an ocean vessel. Variables such as weather, mechanical issues, staff-shortages, labor strikes, fires, customs delays, supply chain delays, political/civil unrest, and even pandemics can all factor into the equation--- at times, unexpedtedly. Any job that is arriving from overseas via ocean container is subject to normal estimated production times. We do not promise specific delivery dates for any overseas shipments via ocean due to the nature of ocean freight. If your project does have a specific delivery time frame or event, the requested date(s) must be on your PO, checked by our sales staff, and the job itself will need to be considered a rush, arriving by Fedex Air. In other words, ocean freight does not offer a delivery with any guaranteed dates. It is always advisable to pad all dates and timing that you are given in order to compensate for any possible delays that might occur. We in turn do our best to keep our customers fully updated on any timing and arrival changes on incoming jobs.