Frequently Asked Questions

 

 

What is the difference between “Import-JP” matches and “Import-IN” matches?
Our Import-JP matches are produced within 8-9 weeks after proof approval from Japan and offer a minimum of 2,500 Qty. They can be printed with many, but not all of our printing options. In contrast, our Import-IN matches from India have the lowest cost and they offer every printing option we have available, including foil hotstamping, special finishes, colored sticks, and more. They are produced within 12-14 weeks, generally, and have a higher minimum of 5,000 Qty. 

Do you offer domestic-made matches?
Yes. We have custom domestic matches, produced in 3-4 weeks, which have item numbers ending in a “QS.” Minimum quantities start at 5,000. We also have a short-run digital full-color line of box matches that can be produced within 6-7 business days and have minimum quantities that start at 200.

What does “Flexographic” mean?
Flexographic, or “flexo” for short, is our line of high-definition full color napkins, cups, paper food cups, and paper plates. They offer the ability to print extremely detailed artwork. Flexo items also offer full bleed flood printing so the entire item is covered with the artwork. In general, flexo items do have high minimums (around 50,000 Qty) and can require more expensive plate charges that vary in cost. However, if you’re looking for the “crème-de la-crème” of paper printing, flexo is the way to go!

What is your over/under run policy?
Admatch does its very best to produce exact quantities ordered. However, depending on the order, item/style, and quantity, this is not always easy to control. In general, we have a  +/- 10% over/under run policy. We bill for the quantity shipped. Unfortunately, we cannot accommodate requests on purchase orders asking for "no over/unders." 

Do you offer virtual proofs or mock-ups?
Yes. Our art department would be happy to create 1 mock-up proof or virtual proof at no charge. Additional requests, changes, or multiple virtual proofs, after the first, would be billed at $65.00/hour. We also have a virtual proof builder right on our website that allows any user to create their own virtual proof by uploading their artwork-- completely free.

Why is there no contact information on your website?
Admatch Regal does not sell directly to end-user clients or businesses. We are an ASI, SAGE, and Distributor Central supplier who sells through distributors in all 50 States and Canada. If you are an end-user and are looking to order, we would be happy to direct you to a distributor(s) in your region who can help place your order with us.

Do you offer special packing?
Yes, we can accommodate special packing requests on most orders. However, we must receive the packing specs you require in advance so we can price out the additional packing costs. Orders without special packing will be packed using our standard packaging specs, which vary per item. Please note that our standard packing specs can change without prior notice depending on carton-size availability and quantities being ordered.

Can Admatch rush an order or make a specific in-hands date?
In general, yes, we have a rush program for most items. Each item tends to have its own rush policy as some products are easier to rush in than others. We must have your in-hands date in writing and confirmed before we can take on a rush order. Please do not assume any and all rush requests can be honored without checking with a customer service rep first and receiving a written confirmation from Admatch that your rush request can be taken on. Admatch is not responsible for missed in-hands dates on rush orders that have not been confirmed prior to submitting the purchase order or if an order is submitted later than a discussed deadline.